EVALUATION OF THE EFFECTIVENESS OF IMPLEMENTING AUTOMATED ELECTRONIC DOCUMENT MANAGEMENT SYSTEMS

Abstract

The paper addresses the problem of evaluating the effectiveness of implementing automated electronic document management systems in modern organizations. The main groups of factors influencing system performance are identified, including organizational needs, technical capabilities, organizational factors, the human factor, and the level of activity automation. Organizational needs determine the motivational basis for the introduction of electronic document management. They reflect the objective tasks of increasing labor productivity, reducing time spent on routine operations, eliminating duplication of management procedures, and creating conditions for a more rational allocation of resources. Technical capabilities form the technological environment for the system’s operation. They include the availability of modern computer equipment, the development of telecommunication networks, and the provision of specialized software. Organizational factors reflect the enterprise’s ability to integrate new technologies into the existing management system. The human factor also has a significant impact on the system’s effectiveness, encompassing both the professional training of personnel and user satisfaction. The level of activity automation indicates the functional load of the system and determines its practical value for the organization.

A multicriteria evaluation was conducted using weighted coefficients across three levels of importance—low, medium, and high. A table of comparative importance of factors was presented. It was established that the key factor determining effectiveness is technical capability, while organizational needs rank second in importance.